Terms and Conditions

Last updated: 17 August 2026

1. About These Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Affinage Professional prescriber platform — the Affinage Pro mobile application for iOS and the associated web application and services (together, the “Platform”).

The Platform is operated by International Hair Cosmetics Group Pty Limited (ABN 84 657 769 661), trading as Affinage Professional (“Affinage”, “we”, “us”, “our”).

By creating an account, signing in, or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms operate alongside, and incorporate by reference, the general Terms of Service and the Privacy Policy published at affinage.com.au. Where there is any inconsistency in relation to your use of the Platform, these Terms prevail.

2. Definitions

Client — a member of the public whose details, photographs, survey answers, consultations, or prescriptions you enter into the Platform. Clients are your customers, not ours.
Client Data — any information about a Client that you or your Salon enter into or generate on the Platform, including names, email addresses, phone numbers, photographs, consultation notes, survey answers, prescriptions, and purchase history.
Prescription — a haircare product recommendation and regime produced through the Platform for a particular Client.
Salon — the salon business on whose behalf you use the Platform.
Salon Owner — a User with salon owner permissions, including the ability to invite and manage other Users and to view salon-wide records, analytics, and earnings.
User, you — the individual hairdresser, stylist, or Salon Owner using the Platform.

3. Who May Use the Platform

The Platform is a professional tool for the hair and beauty trade. It is not offered to, and must not be used by, members of the general public.

You represent and warrant that:

you are at least 18 years old;
you are a practising hairdresser, stylist, salon owner, or salon employee, and you hold any licence, registration, or qualification required in your jurisdiction to provide the services you provide;
you are using the Platform in the course of a business, and not as a consumer for personal, domestic, or household purposes;
where you use the Platform on behalf of a Salon, you are authorised to bind that Salon to these Terms, and “you” in these Terms means both you and that Salon.

We may require evidence of your professional status and may refuse or withdraw access at our discretion.

4. Accounts and Sign-In

4.1 How sign-in works

The Platform does not use passwords. You sign in either by requesting a single-use magic link sent to your email address, or by signing in with your Affinage store (Shopify) account through your device’s secure system browser. Successful sign-in issues an access token to your device, which remains valid for a limited period before you must sign in again.

4.2 Your responsibilities

Keep control of the email account and store account you use to sign in. Anyone with access to them can obtain access to your Platform account and to your Clients’ records.
Do not forward, share, or publish a magic link.
Do not share your account, or allow another person to use the Platform under your identity. Each person who uses the Platform must have their own account.
Secure the device on which the app is installed with a device passcode. We recommend enabling the app’s optional Face ID / Touch ID lock.
Tell us promptly at enquiries@affinage.com.au if you believe your account or device has been compromised.

You are responsible for all activity that occurs under your account.

4.3 Biometric unlock

If you enable Face ID or Touch ID, the check is performed entirely by your device using Apple’s system frameworks. We never receive, store, or process your biometric data. Biometric unlock is a convenience feature and is not a substitute for securing your device.

5. Salons, Teams, and Visibility of Records

The Platform is organised around the Salon, not the individual. You acknowledge and agree that:

Client Data you enter belongs to the Salon’s client records. Your Salon Owner, and other Users your Salon Owner authorises, can view Clients, consultations, prescriptions, and related analytics for that Salon.
A Salon Owner may invite, remove, and manage Users within their Salon, and may view salon-level performance and earnings information.
If you leave a Salon, or your account is deleted, the Salon’s Client records, consultations, and prescriptions remain with the Salon. You have no right to take, copy, or continue to use those records after your association with the Salon ends.
Disputes between you and your Salon about client records, commissions, or employment are between you and the Salon. We are not a party to them and are not obliged to arbitrate them, but we will act on the lawful instructions of the Salon Owner in relation to that Salon’s account.

6. Client Data and Consent

This section is the most important obligation in these Terms.

6.1 You obtain consent

Before you enter any Client Data into the Platform, you must:

tell the Client that their details, answers, and photographs will be recorded in a digital system operated by Affinage on behalf of your Salon, and will be used to generate and send product recommendations;
obtain the Client’s informed consent to that collection, storage, and use — including express consent before taking or uploading any photograph of them;
comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and any other privacy or data protection law that applies to you.

You must only enter Client Data that you are authorised to collect and share. You must not enter data about a person who has asked you not to, or who has withdrawn consent.

6.2 Do not enter health or sensitive information

The Platform’s surveys and notes are designed for cosmetic hair information — hair type, condition, colour history, styling goals, and product preferences.

You must not enter into the Platform any information about a Client’s medical conditions, medications, pregnancy, scalp disease, allergies diagnosed by a practitioner, racial or ethnic origin, religious or political beliefs, sexual orientation, or any other sensitive information as defined in the Privacy Act 1988 (Cth), unless we have expressly confirmed in writing that the Platform is approved to hold it.

If a Client’s circumstances require you to record clinical information, record it outside the Platform.

6.3 Photographs

Photographs taken or uploaded through the app may show a Client’s face. In addition to obtaining consent under clause 6.1, you must:

not photograph a person under 18 without the verified consent of a parent or guardian;
not photograph any person who has not agreed to be photographed;
not upload images of anyone other than a Client of your Salon in the course of a consultation;
not use the camera or photo features for any purpose unrelated to a consultation.

We do not perform facial recognition, biometric matching, or any form of biometric templating on photographs, and we do not use Client photographs for advertising or marketing without separate written permission.

6.4 Client requests

If a Client asks to access, correct, or delete their information, you must tell your Salon Owner and contact us at enquiries@affinage.com.au. We will assist your Salon to respond within the timeframes required by law. We may retain transaction and commission records where we are required or permitted by law to do so.

6.5 Our role

As between you and us, your Salon determines what Client Data is collected and why. We hold and process that data to operate the Platform on your Salon’s behalf, in accordance with our Privacy Policy. We do not sell Client Data, and we do not use it to advertise to your Clients without your Salon’s agreement.

7. AI-Generated Recommendations

7.1 What the AI does

The Platform uses a third-party artificial intelligence service to generate draft product recommendations and haircare regimes from the Client information you enter. Recommendations are drawn from the Affinage product range.

7.2 They are a starting point, not advice

AI-generated output:

is professional guidance only and is not medical, dermatological, pharmaceutical, or trichological advice;
may be incomplete, out of date, or wrong, including in ways that are not obvious;
is not a substitute for your own training, judgement, patch testing, or manufacturer product instructions.

You must review every recommendation before you give it to a Client, and you remain solely responsible for what you recommend and for the services you perform. Nothing generated by the Platform transfers professional responsibility to us.

We do not warrant that a recommendation will suit any particular Client, will be available for purchase, or will produce any particular result.

7.3 Product safety

You must continue to follow the directions for use, safety warnings, patch testing requirements, and contraindications published for each Affinage product, regardless of what the Platform generates. Where product directions and a generated regime conflict, the product directions prevail.

7.4 Third-party processing

Information you submit for the purpose of generating a recommendation is sent to our AI provider for processing under contract. We select providers that do not train their models on our customers’ data. Because that processing happens outside the Platform, clause 6.2 matters: do not submit health or sensitive information.

8. Prescriptions, Discount Codes, and Orders

Sending a Prescription to a Client sends them a record of the recommended products and regime, and may include a discount code or link to the Affinage online store.
Any purchase your Client makes is a separate transaction between the Client and the operator of that store, governed by that store’s own terms, pricing, availability, shipping, and returns policies.
Product prices, availability, and discount codes may change or be withdrawn at any time, including after a Prescription has been sent.
You must not create, alter, share, publish, stockpile, or use discount codes other than by sending a genuine Prescription to a genuine Client following a genuine consultation.

9. Commissions and Payouts

You or your Salon may earn commission, credit, or other benefits on qualifying sales generated through Prescriptions. Whether a sale qualifies, the rate that applies, minimum thresholds, and payment timing are determined by us and may change from time to time. We will give reasonable notice of changes that reduce rates.
Amounts shown in the app’s dashboard, earnings, and payout screens are estimates based on data available at the time and are not a statement of account. Final entitlements are determined by us on reconciliation.
We may withhold, adjust, or reverse commission associated with orders that are cancelled, refunded, charged back, unpaid, duplicated, fraudulent, made by you or your Salon rather than a genuine Client, or otherwise invalid, including after payment has been made.
You are responsible for the accuracy of the payment details you provide. We are not liable for amounts paid to details you supplied incorrectly.
You are responsible for your own tax obligations, including income tax and any GST, arising from commissions or benefits you receive. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between you and us.
Where commissions are paid to a Salon rather than to individual Users, how they are distributed within the Salon is a matter for the Salon.

10. Acceptable Use

You must not:

use the Platform for any unlawful purpose, or in breach of any privacy, consumer, or health regulation;
enter false, misleading, or fabricated Client records, consultations, or prescriptions, including to inflate commissions or analytics;
access, or attempt to access, another Salon’s data, another User’s account, or any part of the Platform you have not been granted access to;
probe, scan, reverse engineer, decompile, or attempt to derive the source code of the Platform, except to the extent that restriction is prohibited by law;
scrape, bulk-export, or systematically extract data from the Platform, or access it other than through the interfaces we provide;
interfere with the operation, security, or integrity of the Platform, or circumvent any rate limit, authentication, or access control;
use the Platform to send unsolicited marketing to your Clients in breach of the Spam Act 2003 (Cth);
resell, sublicense, or make the Platform available to any third party.

11. Offline Mode and Synchronisation

The app can be used without a network connection. When it is:

some Client records are cached on your device so you can read them, and changes you make are queued and sent to our servers when connectivity returns;
cached and queued data is stored on your device and is protected only by your device’s own security — this is another reason to use a device passcode;
queued changes are not saved until they reach our servers. If the app is deleted, the device is reset, lost, or damaged, or a queued change is rejected on sync, that change may be lost;
where the same record is changed in more than one place, the last change received by our servers prevails, and an earlier change may be overwritten;
our servers are the authoritative record. What you see offline may be out of date.

You should confirm that important work has synced before relying on it.

12. Push Notifications

If you allow notifications, we register your device with Apple’s push service so we can send you operational messages about your account, team, and prescriptions. You can turn notifications off at any time in iOS Settings; doing so does not affect your ability to use the rest of the app.

13. The App Licence

Subject to these Terms, we grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use one copy of the Affinage Pro app on Apple-branded devices you own or control, for the sole purpose of using the Platform in the course of your professional practice.

All intellectual property in the Platform — including the software, design, branding, product data, survey content, and the structure and presentation of prescriptions — remains ours or our licensors’. You get no rights other than the licence in this clause.

If you send us feedback, suggestions, or ideas about the Platform, we may use them without restriction and without owing you anything.

14. Availability, Changes, and Support

We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. Maintenance, updates, third-party outages, and network failures will interrupt it from time to time.
We may add, change, suspend, or remove features. We will not remove a feature you materially rely on without reasonable notice where it is practicable to give it.
You are responsible for your own device, operating system version, and data connection. We support current versions of the app on supported versions of iOS; older versions may stop working.
Support is provided by us, not by Apple. Contact enquiries@affinage.com.au.

15. Suspension, Termination, and Deletion

You may stop using the Platform at any time, and may delete your account from within the app’s settings.
What deletion does. Deleting your account permanently disables sign-in and erases your personal details (your name and email address) from our records. Client records, consultations, prescriptions, and the sales and commission history associated with them are retained by your Salon and by us, no longer identified to you, because they are the Salon’s business records and are needed for revenue attribution, tax, and legal compliance. Deleting your account does not delete your Salon’s data and does not delete your Clients’ data.
A Client whose data you have entered should direct deletion requests to your Salon; see clause 6.4.
We may suspend or terminate your access immediately if you breach these Terms, if we reasonably suspect fraud or misuse, if required by law, or if your Salon Owner removes you from the Salon.
Clauses that by their nature should survive termination — including clauses 6, 9.3, 13, 16, 17, 18, and 22 — survive.

16. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. Platform data is hosted with our infrastructure providers, and may be processed by our AI provider as described in clause 7.4. Where data is transferred or accessed outside Australia, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

17. Disclaimers and Liability

17.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If a non-excludable guarantee applies and the supply is of services not ordinarily acquired for personal, domestic, or household use, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

17.2 Otherwise

To the maximum extent permitted by law, and subject to clause 17.1:

the Platform is provided “as is” and we exclude all implied warranties;
we are not liable for any loss of profit, revenue, commission, goodwill, business opportunity, data, or anticipated savings, or for any indirect or consequential loss;
we are not liable for loss arising from a recommendation generated by the Platform, from a service you performed, from a product reaction or result experienced by a Client, from data lost before it synced, or from your failure to obtain a Client’s consent;
our total aggregate liability to you arising out of or in connection with the Platform in any 12-month period is limited to the greater of (a) the total fees you paid us for access to the Platform in that period, and (b) AUD $500.

18. Indemnity

You indemnify us against any claim, loss, liability, or cost (including reasonable legal costs) arising from:

your breach of these Terms;
a Client’s claim relating to consent, privacy, photographs, or the services you performed;
your professional acts or omissions;
any misuse of the Platform by you or by a person using your account.

19. Apple App Store Terms

This clause applies because you obtained the app from the Apple App Store.

These Terms are between you and Affinage only, not with Apple. Affinage, not Apple, is solely responsible for the app and its content.
Your licence to use the app is limited to a non-transferable licence to use it on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Use.
Apple has no obligation to provide any maintenance or support for the app.
To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); Apple has no other warranty obligation, and any other claims are the responsibility of Affinage.
Affinage, not Apple, is responsible for addressing any claim by you or a third party relating to the app, including product liability, failure to conform to legal or regulatory requirements, and consumer protection claims.
Affinage, not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the app infringes intellectual property rights.
You represent that you are not located in a country subject to a US Government embargo or designated a “terrorist supporting” country, and are not on any US Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of this clause and, on your acceptance of these Terms, have the right to enforce it against you.
Complaints or questions about the app should be directed to Affinage at the contact details in clause 23.

20. Changes to These Terms

We may update these Terms. The current version is always available at this page and is linked from the app. If a change materially reduces your rights, we will give notice in the app or by email before it takes effect. Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Platform and delete your account.

21. General

Assignment. You may not assign these Terms. We may assign them to a related body corporate or in connection with a sale of our business.
Notices. We may give notice through the app, or by email to the address on your account. You give notice to us at the address in clause 23.
Severability. If part of these Terms is unenforceable, it is severed and the rest continues to apply.
Waiver. A failure to enforce a right is not a waiver of it.
Entire agreement. These Terms, together with the general Terms of Service and Privacy Policy referred to in clause 1, are the entire agreement between us about the Platform.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that State and the courts of appeal from them.

23. Contact Us

If you have any questions about these terms, please contact us:

International Hair Cosmetics Group Pty Limited
ABN 84 657 769 661
14 India Street, Capalaba QLD 4157, Australia
enquiries@affinage.com.au