Delete Your Account

1. Which app this covers

This page covers the Affinage Pro mobile application and the Affinage Professional prescriber web application. Both are operated by International Hair Cosmetics Group Pty Limited (ABN 84 657 769 661), trading as Affinage Professional.

It applies to salon user accounts — the account a salon owner or stylist signs in with. If you are a salon client whose details were recorded by a salon, the salon controls that record: ask your salon, or contact us at enquiries@affinage.com.au and we will help.

2. How to delete your account

You can delete your own account yourself, either in the app or on the web. Both close the account straight away — there is nothing to wait for and no need to contact us.

In the app — immediate

Open Affinage Pro and go to Settings → Delete Account. The account is closed straight away and you are signed out. Nothing else is needed.

On the web — immediate, no app needed

Sign in to the prescriber web app and go to Settings → Delete Account. This does the same thing as the app, so you do not need to install or reinstall anything.

If you cannot use either — ask us

If you cannot sign in and cannot open the app, fill in the form in section 6 below, or email the same details to enquiries@affinage.com.au. This route is slower: we have to verify that the request came from the account holder before we close the account.

3. What is deleted

When your account is deleted, the information that identifies you is erased, not merely hidden:

• Your name — overwritten.
• Your email address — overwritten, so it is no longer held anywhere in the account.
• Your password — the stored one-way hash is removed.
• Access — the account is closed and can no longer be signed in to, in the app or on the web.

This cannot be undone.

4. What is kept, and for how long

The consultations and prescriptions you created belong to the salon, not to you personally. They stay with the salon as its business records, now attributed to an anonymous former user rather than to you. Deleting your account does not delete:

• Salon client records — the client details and photographs entered by the salon.
• Consultations — services performed, colour and styling notes, hair assessment answers.
• Prescriptions — recommended products, the regime and the discount code issued.
• Purchase and revenue-share records — needed so the salon is paid correctly for sales already made.

Retention period. These records are kept for as long as the salon maintains its Affinage Pro account. The salon can delete individual client records at any time, and when the salon closes its account its records are removed with it. We keep records for longer only where the law requires it — for example tax and financial records. See section 8 of our App Privacy Policy.

5. Administrator accounts

Affinage administrator accounts cannot be deleted from the app, on the web, or through this form — doing so would lock the team out of the admin surface. If you hold an administrator account, email enquiries@affinage.com.au and we will handle it manually.

6. Request deletion (if you cannot sign in)

Only use this form if neither self-service route in section 2 is open to you. Fill in the details below and we will action your request. Use the email address the account was created with, so we can match the request to the right account.

7. Contact us

Questions about deletion or privacy: enquiries@affinage.com.au.

International Hair Cosmetics Group Pty Limited, trading as Affinage Professional, ABN 84 657 769 661, Australia.